Creating an emotional connection with your customers requires a lot of time and energy, but it’s worth the effort. If you want to create a lifelong...
Tag: customer service
Customer service teams have many organizational responsibilities. Most companies offer support through email, live chat, and phone calls. Unfortunately,...
With a lot of attention being directed towards text communication, whether it’s social media or email, it still can’t outdo the impact of speaking...
How much money does your business lose due to busy lines? It seems hard to measure but with the right tools and data, you can find out. You can even measure...
Have you ever thought about how you can improve your customer service level? I'll give you one tip: do it per channel! There are many important communication...
