All-in-One Business Phone System: 50+ Phone System Features


IVR System

Have all your calls answered automatically with IVR (Interactive Voice Response), one of the most modern VoIP Feature, also known as the e-receptionist.

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Welcome Message

Greet professionally your clients with the pre-recorded message.

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Opening Hours

This unique feature can be used to inform your clients in a professional manner about your company’s working hours. You can set up open/close times by logging into your account.

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Call Recording

Call recording feature allows you to record inbound and internal calls. The recordings are stored on our secure servers using 256bit AES encryption - you can access them via our secure website using your personal login password.

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Music on Hold

Playback a music or any pre-recorded audio to the caller while waiting for the call to be answered.

Call Queues

When customers hear an engaged tone they may not call again, resulting in lost sales. With our system, your customers hear a ringing tone. If your staff are busy and someone is calling, you can play them a message.

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Apps & Integrations

Our phone system is highly compatible and works seamlessly with popular apps and platforms: OneDrive, Mailchimp, TripAdvisor, Base CRM, etc. We’re constantly working on new integrations.

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Mobile App

Our mobile app is a very useful extension of your hosted phone system. It works on both Android and iOS mobile devices and can be used to manage your business communication from anywhere.

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Voicemail

Our voicemail service (also known as answering machine) is much more flexible than a traditional phone systems. You can have just one voicemail account for your business or one for each handset.

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Advanced Reporting

This is one of our advanced phone system features. Our web interface gives you access to detailed call reports and tools. Our reports provide detailed and valuable information on your company’s calls, allowing you to identify bottlenecks or other issues.

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SMS System

Our SMS system is designed to help you promote your business to your customer base. It includes lots of advanced features, scheduling, reporting and a full set of options that will cover all your needs.

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SIM Hosting

SIM Card Hosting is a very useful feature for those who are doing business on the go or have offices in multiple locations. We host your SIM card on our system and route all the incoming and outgoing calls.

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Phone Book

It’s practically a centralized phone directory where you can easily manage all your contacts. You can add new contacts or import them (by uploading a .csv or .xls or .xlsm file), create groups, add notes, etc.

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Call Blocking

Call blocking allows you to block specific destinations so that staff can be prevented from making high cost calls. You can control the call blocking for each individual extension.

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Number Porting

Keep your existing phone number. We provide a number porting service so you can use your current number on our system.

Free Landline Local and International* Calls

The unlimited landline calls package that complies with the fair usage policy. Contact us to check the list of 16 countries included in this feature.


No Engaged Tone

Do not lose business and phone queries anymore. If your line is busy, the call can be placed in a queue, diverted to another line or just can be indicated to you as you speak on another call.

Secured Call Conferencing Room

This is one of our advanced phone system features. Set up a secured by pin Conferencing Room and invite dozens of participants to join the call.

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Call Conference (3-ways call)

Have 3 people talking at the same time from their own phones.

Call Forwarding (Find Me / Follow Me)

Our Call Forwarding feature can offer you multiple actions based on your needs.


Call Divert

Divert the incoming calls to a landline or mobile when no answer or a busy line, with the ability to see the caller's number.

Call Transfer (Multi-steps)

Transfer calls to another extension with 3 steps: placing the caller on hold, requesting permission to the next receiver, then transferring the call.

Call Transfer (Blind - 1 step)

Easily transfer calls to another extension with one single action.

Transfer Bounce Back

If the transferred call is not answering after a certain number of rings, call will be returned to the first receiver.


Call Parking

Have the mobility to park your calls to another connection point in the office or even to another room.

Call Barring

Set restrictions for certain types of call class, or specific number, from being made from your company's phone.

Call Whisper

With a pre-recorded message, you know to which of you numbers the incoming call is for. It is very useful for businesses which have more than one department in the same location.

Call Groups

Group the phones by departments for efficient call handling.


Hunt Groups

For a better call handling, you can set up to ring one device at a time, for a group of phones.

Call Waiting

The ability to see the second incoming call on your phone while on a call.

Distinctive Ring Tones

Set up distinctive ring tones for each one of your phone numbers on the same device.

DND (Do not Disturb)

When you are not available to take calls, you can simply set up a Do Not Disturb function. No more distraction from your phone, when you need to pay attention to other tasks.


Speed Dial

Set up shortcode for your most dialed numbers and save time.

Number-name Indication

Our system can show the caller ID on your handset or softphone if it is in you contact list.

Custom Call ID

Set up which of your numbers you would like to be the ID for your outgoing call.

Integration with third parties

Integrate our phone system with Salesforce, MailChimp, Google Contact, OneDrive and other third parties.


Voicemail-to-Email

Receive an email when you have a new voicemail and the message is attached in the MP3 format.

Presence

The ability to see, on your phone, when your colleague is on a call or their phone is ringing.

Backup Call

Automatic divert all incoming calls to a specified number, mobile or landline in case of a disaster when you lose the electricity or the internet connection.

Paging or Public Announcement

Now you can page staff in a warehouse or play scheduled advertisements over a speaker within your shop.


Online Portal

Manage your phone system online, with call logs, Billing, Settings, Email Marketing, Contact Management, Live Reports and much more.

Import Contacts

Bring your database with you to NuaCom. Import your contact on our Online Portal.

Chrome App

Use our software system as a desktop app, through Chrome App. A fast and practical way to manage your phone system on your PC.

Softphone for PC, MAC and Mobile

If you are using a PC, MAC or on-the-go with your mobile, have the NuaCom phone system with you.


SIP Trunks Connection

Extend VoIP telephony beyond your organization’s firewall.

Remote Worker Mobility

Just plug and start working from wherever you are. Our handsets are programmable to operate wherever there is an internet connection.

Real Time Billing

Manage your Add-ons and plans as you grow, in real time on our portal.

Multi Location Deployment

Manage all your business communication across all your office or location, with only one single Cloud Phone System.


HD Call Quality

Our system has HD voice capability built-in and so too does our handset collection.

Call Centre Functionality

Our fully-featured system can perform all the major functions for a call center. And you can scale it, customize it and integrate it with third parties.

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Standard and Premium Technical Support

Our support team is ready to assist you with any issue that may arise for you and your business, either for Standard during the working hours or Premium Support 24/7.

International User Localization

Each phone can have its own phone settings, number formatting in the local format and local numbers used without international prefix.


Domestic and International Numbers over 120 Countries

We offer Domestic and international numbers if you are doing business abroad.

Call Encryption

Ensure data privacy with TLS encryption.

Automated Call Rating

Evaluate the performance of your operators with an automated call rating at the end of every or selected calls.

Mobile Call Packages

Save up to 60% comparing to traditional phone system. Our VoIP phone system provides Local and International HD calls to mobile with excellent rates.


FAX-to-Email

Save yourself from paying the FAX line rental and keeping the FAX machine ready. Instead receive the FAX's to your email as a PDF attachment.

Skype Calls

Receive the Skype calls on your phone when you don't wish to rely on the computer.

Public WiFi

Provide internet access to customers on your premises. Convert clients into advocates of your business and maintain a long-term relationship with them using our integrations.

Professional Voice-over Recording

We provide professional voice-over recording in English, either for a greeting message, opening hours’ message or announcements.


Check out our Phone System Plans for SMB and Enterprises


Have questions in relation to our Phone System Features?

Simply fill in the form below and let us know about your requirements, we’ll get back to you with the most appropriate solution and offer.