The #1 Phone Solution for Financial Services Companies
Cloud calling offers financial services several benefits: improved scalability for handling high call volumes, enhanced security for sensitive client information, cost savings on infrastructure, and seamless integration with other cloud-based applications for streamlined operations.
Here are the benefits of VoIP telephony for The Financial Services Industry:
Enhanced Data Protection (GDPR Compliant)
7 year data storage
Call Routing and IVR
Detailed call and contact records
High Quality Calls
Improved call routing to the relevant agent
Call identification based on the source
Trusted by over 15,000+ users around the world
Fully Flexible Business Phone System
Utilize insightful data gathered from your call center to make informed decisions. By leveraging complex statistics and real-time call monitoring, you can identify areas for improvement in team efficiency, recognize top performers, and optimize cost management.
7 Years Retention Policy
Ensuring the secure storage of important data while complying with legal and regulatory requirements. While remaining GDPR Compliant.
50+ business-oriented features to empower your team.
Interactive Voice Response (IVR)
Benefiting financial services companies by automating customer interactions, providing self-service options, improving call routing efficiency, and enhancing overall customer experience and satisfaction.
Integrate your NUACOM account with dozens of business apps and use your call data to grow your business.
We offer 100’s of integrations to streamline communication and collaboration within your organisation. These integrations enable users to synchronise their phone system with their CRM, help desk, or other business tools, making it easier to manage communications and customer interactions more efficiently. For a full list of integrations please contact our sales team for a free product demo.
Connected to your Business Tools
Contact sales for a full list of Integrations
Some of the Features we have available
Contact sales for a full list of Features
Monitoring & Management
Empower your team with modern VoIP features for better support, call handling, and group productivity.
Transfer all internal or external calls to a single agent or an entire department.
Add notes to every call, during or after your conversation, to save important negotiation details.
Use our tags to classify your calls by type and easily identify them in your call log.
In a single click, your sales team can reduce misdialing and start making 8x more calls a day.
Automatically match your caller ID to the outbound call’s destination country so your international clients receive a local phone call.
Set a designated amount of time between calls so your agents can properly work on resolving each caller’s inquiries.
Send text messages to individual numbers or a specified group, schedule a time to send, and choose a template or create a custom message.
Active the “Do-Not-Disturb” setting in your User Portal to reroute calls to your voicemail or the next available team member.
Receive incoming call alerts on your desktop and quickly connect to callers by simply clicking on the pop-up notification.
View each voicemail’s mailbox number, time and date, mailbox type, the name of the caller and listen to the recorded message.
Allow incoming calls to ring on speaker, rather than the headsets, when your team members are away from their desks.
In your User Portal, you can assign short codes to each team member’s number to add them to the system’s speed dial.
Allow callers to listen to an announcement, on-hold music, or a greeting message while their call simultaneously rings for an agent to answer.
Receive notifications for incoming calls while engaging with another caller.
Initiate a second call with a separate party while placing your current call on hold.
Monitoring & Management
"Integrates with many tools we use for our sales and support functions."