IVR System
Have all your calls answered automatically with IVR (Interactive Voice Response).
Learn MoreCall Recording Feature Description:
Our call recording feature allows you to record both inbound and outbound calls. The recordings are stored on our secure servers using 256bit AES encryption – you can access them via our secure website using your personal login. All your recordings will be secure and cannot be accessed by anyone but you.
Recordings are kept on the server until the storage space of 1 GB is filled up (more space is available as an Add-on), then the old recordings are automatically deleted, to create space for new ones. If you need to keep a recording, you can download it as an MP3 file and store it on your own PC or Laptop. Call recording has many uses for businesses. For example, if your business provides telephone ordering and delivery services, such as fast-food delivery operations, you can access the recording from a handset using your account pin code. Any type of business can benefit from this feature.
Call Recording Feature Purposes:
This feature can be useful in resolving disagreements over an order between the customer and staff – the manager can simply listen back to the call and act accordingly. A business owner can also use this feature to monitor the professionalism of staff while talking to customers. This can help them to monitor their staff and update their training if necessary. Also, this feature helps the staff to provide better customer service in the long term and this will ultimately boost profits. Check out our price and plans with tons of feature to be combined with our Call Recording Phone System Feature.