BUSINESS PHONE PLANS & PRICING
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Or get in touch with us and get a tailor-made plan based on your needs.
Most Popular
Unlimited
The core features small teams need to handle business calls professionally.
Unlimited calls to 30+ countries*
Free local number*
Desktop & Mobile App access
Virtual Queue, Group extensions, Ring Strategies
Call Reports & Analytics
Automated Call Recording
Auto-Attendant, Voice Menu (IVR)
Text-to-Speech Announcements
Opening Hours, Time-based Rules
HubSpot CRM Integration
Personalised onboarding and training
Data Retention Policy
Call Auto Tagging
2-way Business Text Messaging*
SMS Campaign*
WhatsApp Business New! Add-on!
NUACOM AI Call Insights Add-on!
Enterprise
Live coaching, wallboards and deep CRM integrations for sales and support teams.
Live Calls Wallboard
Live Call Coaching
Queues Log In / Log Out
Queue Position Announcement
Queue Call Back Request
After-call Wrap-up Time
CRM/Helpdesk Integrations
Custom Reporting
Auto Dialer
Softphone Announcements
Video Calling
WhatsApp Business New! Add-on!
NUACOM AI Call Insights Add-on!
Custom
The core features small teams need to handle business calls professionally.
Mix & Match Subscription
Volume Discount
API Developer Support
Dedicated Account Manager
Premium SLA
Custom Development
Call Rates in United States of America
| Feature | |||
|---|---|---|---|
| Landline | Free | Free | Free |
| Mobile | Free | Free | Free |
Call rates may vary. For detailed call rates, please download our full call rates list . Fair usage policy applies.
Detailed Business Phone Pricing
| Feature | |||
|---|---|---|---|
| Price for inbound calls & internal calls (toll-free excluded) | Free | Free | Free |
| Available in selected countries only, please contact us for more details. | 1 per account | 1 per user | 1 per user |
| Price for additional phone numbers | From $5 /month | From $5 /month | From $5 /month |
| Minimum number of users | 4 users | 2 users | 2 users |
| Call Recording | None | 6 months | 6 months |
| Every plan includes a 1-year data retention policy. Need more time? Extend your retention to three years for $1, seven years for $3 and ten years for $5. Prices per user per month. Contact our sales team for details. | Up to $5/user/month | Up to $5/user/month | Up to $5/user/month |
| With a supported FAX number, you can send and receive FAX from user portal or email. | $15 | $15 | $15 |
| NUACOM AI | $9 | $9 | $9 |
Automation
| Feature | Test | test | tee |
|---|---|---|---|
| Automate call flows using flexible business hours and custom holiday schedules to route inbound calls to specific departments or extensions.Chat Now | Included | Included | Included |
| Automatic Public Holidays Message | Included | Included | Included |
| Automatically greet and transfer callers to an extension without an operator or receptionist.Chat Now | Included | Included | Included |
| Use the Interactive Voice Response (IVR) to design your call flows, set custom greetings, voice menu options, and more.Chat Now | Included | Included | Included |
| Select a group and choose one of the six settings to distribute calls: Ring All, Least Recent, Fewest Calls, Random, Round Robin Memory and Linear.Chat Now | Included | Included | Included |
| When a caller does not select an option from the voice menu, they will hear an automated message and join the waiting queue.Chat Now | Included | Included | Included |
| During closing hours, choose to forward callers to the duty manager’s mobile or a separate office in a different time-zone.Chat Now | Included | Included | Included |
| Our system automatically selects the correct caller ID from your list of geographic numbers to match the country you are calling.Chat Now | Included | Included | Included |
| View the name of each caller, their number, organisation and more before the call connects.Chat Now | Included | Included | Included |
| Assign a local area code to a user operating within the region.Chat Now | Included | Included | Included |
| Receive automated email notifications for every missed call.Chat Now | Included | Included | Included |
| Send a voicemail as an audio file to an email address. The recipient can download the file and play it on their smartphone or PC.Chat Now | Included | Included | Included |
| During working hours, whenever an extension goes offline for more than 5 minutes, managers will receive a notification.Chat Now | Included | Included | Included |
| During a power outage, our system will automatically divert all incoming calls to another location or mobile number to ensure business continuity.Chat Now | Included | Included | Included |
| Give your website visitors the option to request a call with one of your team members in less than 15 seconds.Chat Now | Included | Included | Included |
| Notify the caller of their position in the queue.Chat Now | - | - | Included |
| The agents can login and logout themselves from in specific call queues. The manager also can login logout agents remotely. Chat Now | Included | Included | Included |
| Auto dialer software is designed to dial phone numbers automatically for outbound calls, eliminating the need for call center agents or other users to dial the numbers manually. This feature saves time and effort, making the process more efficient. Chat Now | - | - | Included |
AI Add-on!
| Feature | |||
|---|---|---|---|
| NUACOM’s AI-Powered Call Summary provides concise, accurate overviews of conversations, highlighting key points without lengthy transcripts. Chat Now | Included | Included | Included |
| Transform your spoken conversations into precise, speaker-identified text. Gain accurate records and invaluable insights into customer calls, quickly pinpointing key discussion points. Chat Now | Included | Included | Included |
| The Call Emotion Indicator uses AI to detect caller emotions through voice analysis, helping businesses enhance responses and agent training. Chat Now | Included | Included | Included |
| Key Point Recognition automatically identifies crucial discussion points to boost productivity and rapid decision-making by ensuring no key detail is missed. Chat Now | Included | Included | Included |
| Gain instant clarity on your next steps. Our AI automatically extracts tasks directly from your calls, highlighting every post-call activity, from review to follow-up. Chat Now | Included | Included | Included |
| With the AI Talk Time Indicator, gain insights into who dominates the conversation, ensuring balanced and effective communication on every call.Chat Now | Included | Included | Included |
Productivity
| Feature | |||
|---|---|---|---|
| Transfer all internal or external calls to a single agent or an entire department. Chat Now | Included | Included | Included |
| Place your call on hold while simultaneously taking another call. Chat Now | Included | Included | Included |
| Add notes to every call, during or after your conversation, to save important negotiation details. Chat Now | Included | Included | Included |
| Use our tags to classify your calls by type and easily identify them in your call log. Chat Now | Included | Included | Included |
| Receive notifications for incoming calls while engaging with another caller. Chat Now | Included | Included | Included |
| Activate the “Do-Not-Disturb” setting in your User Portal to reroute calls to your voicemail or the next available team member. Chat Now | Included | Included | Included |
| Automatically match your caller ID to the outbound call’s destination country so your international clients receive a local phone call. Chat Now | Included | Included | Included |
| In a single click, your sales team can reduce misdialing and start making 8x more calls a day. Chat Now | Included | Included | Included |
| In your User Portal, you can assign short codes to each team member’s number to set them on speed dial. Chat Now | Included | Included | Included |
| View each voicemail’s mailbox number, time and date, mailbox type, the name of the caller and listen to the recorded message. Chat Now | Included | Included | Included |
| Receive incoming call alerts on your desktop and quickly connect to callers by simply clicking on the pop-up notification. Chat Now | Included | Included | Included |
| Allow your callers to listen to an announcement, on-hold music, or a greeting message while their call simultaneously rings for an agent to answer. Chat Now | Included | Included | Included |
| Allow incoming calls to ring on speaker, rather than the headsets, when your team members are away from their desks. Chat Now | Included | Included | Included |
| Receive incoming call alerts on your desktop and quickly connect to callers by simply clicking on the pop-up notification. Chat Now | Included | Included | Included |
| Use the Chrome extension to perform click-2-call from any webpage where there is a phone number. Chat Now | Included | Included | Included |
| Extension Status Monitoring | Included | Included | Included |
| Set a designated amount of time between calls so your agents can properly work on resolving each caller’s inquiries. You can also optimise your SOP and track each agent’s activities.Chat Now | - | - | Included |
| With Softphone Announcements, your calling agents can play a pre-recorded message from the Nuacom Softphone app, during a call, without leaving or transferring the customer to another call.Chat Now | - | - | Included |
| A secure way to collect payments over the phone! Secure IVR payment solutions to organisations, increasing convenience and payment options.Chat Now | Optional Extra | Optional Extra | Optional Extra |
SMS Tools
| Feature | |||
|---|---|---|---|
| A unified workspace to meet buyers on the world's #1 messaging app, driving faster response times and better sales. | Optional Extra | Optional Extra | Optional Extra |
| Send a scheduled text message to your clients and use your business name as a sender name. Purchase of SMS credit is required for sending.Chat Now | Included | Included | Included |
| A number capable of receiving SMS required for receiving SMS. Purchase of SMS credit is required for sending.Chat Now | Included | Included | Included |
Collaboration
| Feature | |||
|---|---|---|---|
| Create call groups to ensure all incoming calls ring multiple agents at the same time.Chat Now | Included | Included | Included |
| When you receive an incoming call, dial 9 and quickly connect to the caller on your extension.Chat Now | Included | Included | Included |
| When you receive an incoming call, dial 9 and quickly connect to the caller on your extension.Chat Now | Included | Included | Included |
| When a contact is saved in your User Portal, every team member can access, update and use the shared phonebook to call the new contact.Chat Now | Included | Included | Included |
| Set custom ringtones for internal and external calls so you can easily differentiate between a staff member and client’s calls.Chat Now | Included | Included | Included |
| Provide your clients with a security code, unique number, or free access to your customisable Call Conference Room.Chat Now | Included | Included | Included |
| Block unwanted inbound calls, such as solicitors and scammers, so your agents can stay focused on serving valuable callers.Chat Now | Included | Included | Included |
Monitoring & Management
| Feature | |||
|---|---|---|---|
| Quick access to your entire team’s extension status on our Desktop, Mobile or Softphone apps.Chat Now | Included | Included | Included |
| Filter call logs per extension, business number, team, type of call, contact number and more.Chat Now | Included | Included | Included |
| Assign a two-digit extension number to each team member then track performances by reviewing the usage on each extension.Chat Now | Included | Included | Included |
| Discover the peak times of your incoming calls to ensure agents are available during those times.Chat Now | Included | Included | Included |
| View Key Performance Indicators (KPIs) and statistics like missed call rate, call queues, call volume, wait time and more.Chat Now | Included | Included | Included |
| Track each agent’s outbound call ratio and the performance of your call center.Chat Now | Included | Included | Included |
| Manage your entire phone system online through the User Portal.Chat Now | Included | Included | Included |
| Receive scheduled email reports on the stats of your team, phone system, call ratio and more.Chat Now | Included | Included | Included |
| Restrict certain types of outbound calls, like scammers and costly international numbers.Chat Now | Included | Included | Included |
| Identify the most frequent callers, their needs and any friction in the delivery of your products and services. Use call data efficiently to optimize customer experience and reduce the number of support calls greatly.Chat Now | Included | Included | Included |
| Automatically send text messages to missed calls. Don't let your prospects and clients go away when your team isn't available. Re-engage with them automatically.Chat Now | Included | Included | Included |
| Establish a Help Center for callers to find the answers they need about your product and/or service.Chat Now | Included | Included | Included |
| Combine your communication channels to provide faster service, better customer support and more.Chat Now | Included | Included | Included |
| Access a training session to learn how to use the User Portal and customize your new system.Chat Now | Included | Included | Included |
| A smart reporting tool that identifies all missed calls that have not yet been contacted. Keep track and re-engage with them, easily.Chat Now | - | Included | Included |
| Record all your inbound and outbound calls, automatically. You have the option to pause and resume at anytime during your conversations.Chat Now | - | Included | Included |
| Full visibility of each agent's status, real-time call stats, and your most productive agents.Chat Now | - | - | Included |
| Managers can dial a custom code and listen to live calls to monitor each team member's quality of service.Chat Now | - | - | Included |
| Managers can whisper valuable information to agents during a live call. Perfect for traninig and customer service optimisation.Chat Now | - | - | Included |
| Managers have the ability to join in to live calls. It can be used to resolve complex queries and optimise the resolution time.Chat Now | - | - | Included |
Admin & Security
| Feature | |||
|---|---|---|---|
| By utilising corporate credentials, users can easily log in to the platform without the need for IT assistance in password recovery. Additionally, this central authentication point provides a secure way to access services from any device, resulting in reduced IT costs. Chat Now | - | Included | Included |
Integrations
| Feature | |||
|---|---|---|---|
| Google Contacts | Included | Included | Included |
| HubSpot | - | Included | Included |
| GoHighLevel | - | - | Included |
| Salesforce | - | - | Included |
| Zoho CRM | - | - | Included |
| Pipedrive | - | - | Included |
| Zendesk Support | - | - | Included |
| Zendesk Sell | - | - | Included |
| Intercom | - | - | Included |
| Zapier | - | - | Included |
| ActiveCampaign | - | - | Included |
| Gong | - | - | Included |
| Keap | - | - | Included |
| Bullhorn | - | - | Included |
| OnePageCRM | - | - | Included |
| Autotask | - | - | Included |
We have 100s of integrations available. If you do not see your integration please contact us and we will be happy to assist.
Notes: * Unlimited calls (landline and Mobile) subject to our fair use policy. Additional charges may apply to SMS/WhatsApp services. Availability may vary by country.
The Free Modern VoIP Phone Offer is exclusive for new clients in Ireland and the UK on our Unlimited and Enterprise Plans, on annual contract. T&Cs apply.
Add-ons
Customize your setup with extra services that support your business as it grows.
TRANSFORM YOUR BUSINESS WITH
NUACOM's AI Conversational Insights
Enhance Sales and Customer Support Efforts with Smart Insights!
- Call Summary
- Call Transcription with Search
- Action Items
- Topic Recognition
- Keyword Tracker
- Key Points
- Email Recap
- Emotion and Sentiment
- Talk Time Indicator
- AI Auto-tagging
NUACOM AI is free to try for all current subscribers for 60 mins of calling per month
AI Receptionist (AI Voice Agents)
Capture every lead 24/7 with an AI receptionist that intelligently handles calls and routes messages.
Coming Soon!
WhatsApp Business Integration
Manage WhatsApp messages as a team from one central platform instead of individual devices.
Frequently Asked Questions
Who is a user?
A user is anyone that will be using the system: an agent, supervisor or administrator. When creating a user, you can choose to associate this new user with an extension or not.
Can I mix users and plans?
No, but if you have a particular requirement, we recommend speaking with one of our account managers to find the best Business Phone Pricing solution for your needs.
Can I change my subscription at anytime?
Yes! You are free to switch plans, add and remove users, upgrade or downgrade, at any time.
Can I port my existing phone number over?
In most cases, yes! If you own a phone number with your current provider, you can port it over to your NUACOM Account. Also, we can set up a call divert from your existing provider to ensure there will be no downtime during the switch. For more information on the porting process, timeframe and charges, please contact us.
Can I use my extension on my desktop and smartphone?
Yes! You can configure your credentials on up to 3 separate devices: desktop app, mobile app and IP phone. When you receive an incoming call, all devices connected with your credentials will ring simultaneously.
How long is the contract?
We offer a 30-day rolling contract basis for all of our standard business phone pricing. If you are interested in an annual contract, please contact our Sales Team or use our live chat.
Are your prices excluding taxes?
Yes, all the Business Phone Pricing and call rates are excluding taxes.
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