Drive performance & analytics with our new AI-powered Integration with GONG. 
Since the 1960s, call centres have rapidly evolved and are still widely used in many different industries. Below, we've listed the top 10 most frequently...
Tag: cloud phone system
Remote work tools have become a valuable resource as the number of remote and hybrid teams increases. With the right set of software, remote workers can...
Voice over Internet Protocol (Voice over IP, VoIP and IP telephony) is a range of technologies that allow voice communication over the internet. We can...
What is Call Routing for Business Phone Systems? Call routing is one of the most important features in Business Phone Systems. This feature allows incoming...
What is a business phone system? Have you ever wondered how a business phone system works? More importantly, have you ever wondered how it can help your...
So what can a Business Phone System do for my business? This is a common question. But I want you to think of your phone in a new way! It can be a tool...
Getting straight to the point, what is a Cloud Phone System? A cloud phone system is a Voice over Internet Protocol-based business telephone platform that...
How much money does your business lose due to busy lines? It seems hard to measure but with the right tools and data, you can find out. You can even measure...
What is the feeling right after calling a business and the phone just ring, ring, ring and nobody answer? In Ireland, there are businesses that operate...
Every business is looking for new ways to make themselves more competitive. Having a great business phone system with the latest features is one way that...
Have you ever thought about how you can improve your customer service level? I'll give you one tip: do it per channel! There are many important communication...
To understand how a Business Phone System can benefit your sales department, first, we need to talk about customer engagement, in the sales process. A...
