Call Center,Cloud Phone System,Customer Service

Call Center: Top 10 Most Frequently Asked Questions

Since the 1960s, call centres have rapidly evolved and are still widely used in many different industries. Below, we've listed the top 10 most frequently...

News,Tech News

Top 10 Remote Work Tools for Better Teamwork

Remote work tools have become a valuable resource as the number of remote and hybrid teams increases. With the right set of software, remote workers can...

VoIP Phone System

How VoIP Phone Systems Empower Irish Businesses [New for 2022]

Voice over Internet Protocol (Voice over IP, VoIP and IP telephony) is a range of technologies that allow voice communication over the internet.  We can...

Business Phone Systems,Cloud Phone System,VoIP Features,VoIP Phone System

Call Routing for Business Phone Systems

What is Call Routing for Business Phone Systems? Call routing is one of the most important features in Business Phone Systems.† This feature allows incoming...

Business Phone System

Understanding Business Phone Systems

What is a business phone system? Have you ever wondered how a business phone system works? More importantly, have you ever wondered how it can help your...

Business Phone System

5 Tips to increase productivity with Business Phone System

So what can a Business Phone System do for my business? This is a common question. But I want you to think of your phone in a new way! It can be a tool...

Cloud Phone System,VoIP Phone System

What is a Cloud Phone System?

Getting straight to the point, what is a Cloud Phone System? A cloud phone system is a Voice over Internet Protocol-based business telephone platform that...

Business Phone System,Phone System for customer service,VoIP Features,VoIP Phone System

No engaged tone: how to handle unlimited calls, simultaneously!

How much money does your business lose due to busy lines? It seems hard to measure but with the right tools and data, you can find out. You can even measure...

Business Phone System,VoIP Features,VoIP Phone System

How important is opening hours information for your business

†What is the feeling right after calling a business and the phone just ring, ring, ring and nobody answer? In Ireland, there are businesses that operate...

Business Phone System,VoIP Phone System

Cloud Phone System: your business needs an Auto Attendant

Every business is looking for new ways to make themselves more competitive. Having a great business phone system with the latest features is one way that...

Business Phone System,Phone System for customer service,VoIP Phone System

How VoIP Phone System Can Improve Customer Service

Have you ever thought about how you can improve your customer service level? I'll give you one tip: do it per channel! There are many important communication...

Business Phone System

Boost Sales: How a Business Phone System Can Help you

To understand how a Business Phone System can benefit your sales department, first, we need to talk about customer engagement, in the sales process. A...