What is a Cloud Phone System?

What is Cloud Phone System image

Getting straight to the point, what is a Cloud Phone System? A cloud phone system is a Voice over Internet Protocol-based business telephone platform that is hosted and managed by a Telecom provider such as NUACOM. A Cloud Phone System (also referred to as VoIP system, Hosted PBX, Hosted VoIP system or Hosted Phone System) typically offers advanced features and scalability that an on-premise phone system does not. To name a few advanced functions, the most popular ones are the ability to deploy multi-location access and remote working mobility. Some Cloud solutions even offer integrations with business applications, powerful automation and mobile app.

Thanks to cloud technology you can now manage all your business communications in a new way. Data is processed and stored on a cloud server and it can be accessed over the internet from anywhere. This means that there are no landlines limitations anymore and your business can expand at any time, having staff working from anywhere.

Cloud Phone Systems: what does it do?

Cloud Phone System Features IVR

The phone system for business in a cloud can perform the same functionalities that a traditional phone system does. It can manage all your calls, have them all recorded, provide your callers with IVR Menu (“Please press 1 for sales, 2 for support…”), call groups, extension dialing, auto-attendant, and many other Phone System Features. But it does all of this with better quality and limitless integration and scalability.

It also manages the data behind your business telephony for reports and analytics, for example:

  • Peak time,
  • Extension usage,
  • Customer database,
  • Call charges per user,
  • Inbound VS outbound,
  • and more.

Call Center Software Reports Inbound-Outbound Calls v3

The fact that it works through the cloud means that your business can access many new features and manage call data that are not available with an old-style phone system.

Cloud Phone System: Why you should switch!

Economy: A cloud phone system is so much cheaper than the old phone system. There are no rental line fees and this can save you a small fortune with you just realized how much your business has paid for this fee for all your landline numbers, during all years of operations.

So easy to set up: with a cloud-based solution you do not need expensive equipment. All you need is an internet connection and download our desktop app. You can also purchase one of our IP deskphones.

Flexible: you can handle calls from your desktop softphone, mobile app or IP phone, from your home office, main office or on-the-road, as long as you have an internet connection.

Voip Benefits

Better customer service and sales: the cloud-based phone system offers your customer a great call experience. Because it is so flexible, it reduces drastically the number of missed calls from potential customers and this means that you do not miss out on sales opportunities.

Phone Numbers: You can keep your existing number(s). In addition, you can also get new numbers. It is also possible to obtain international numbers so you can easily develop your business abroad.

Don’t be stuck in the past:

Call Center Software - Agent Data

Cloud phone systems are suitable for all businesses in whatever sector. It can help small businesses to operate in a manner like their larger competitors.  Or if you are an enterprise organization, you can unify all your communication platforms and manage your business telephony with flexibility, scalability, and resilience needed to thrive.

Switch to NUACOM by February 28th and get a Free Modern VoIP Phone for every user!