Drive performance & analytics with our new AI-powered Integration with GONG. Learn more
When speaking of customer service calls, as a first-line of communication for your clients, customer service personnel play a crucial role in the success of
Call Center KPI A call center is one of the most important tools for customer acquisition, maintaining good customer relationships, improving after-sales service and maximizing
Creating an emotional connection with your customers requires a lot of time and energy, but it’s worth the effort. If you want to create a lifelong
The number of remote workers rises every year. Instead of working a 9-5 shift in an office, employees prefer flexible schedules and the option to
Customer service teams have many organizational responsibilities. Most companies offer support through email, live chat, and phone calls. Unfortunately, phone support is considered a premium
To determine the best VoIP provider in Ireland for your business, you should strategically compare the solution offered by each plan/provider, the quality of service,
Sales teams can encounter many challenges throughout the workday. Reps will not pursue an indecisive lead or prospect if they lack the right system features.
Zendesk Support converts incoming support requests from multiple communication channels into ‘tickets’. This provides a single contact point between team members, new leads and existing
Non-Geographic Numbers (NGNs) are phone numbers that begin with 1800, 1850, 1890, 0818, and 076 in Ireland. People use NGNs whenever they call a business,
