Special Offer 2022
Free Modern Deskphone For Every User.*
*Offer exclusive for new clients in Ireland on our Unlimited or Call Center Plans, on annual contract. T&C applies.
Plans from $9.99/user/mo
Get a personalised quote today
Essentials
- Free local number for each user.
- Unlimited calls to landlines in Ireland/UK.
- Free Desktop & Mobile App.
- Eliminate engaged tone with Virtual Queue.
- Group extensions and Ring Strategies.
- Call Reports & Analytics.
Unlimited
- Free Modern VoIP phone*.
- Unlimited Mobile & Landline Calls*².
- Unify calls & emails with CRM Integration.
- Automated Call Recording.
- IVR with Auto-Attendant and Voice Menu.
- Opening hours for time-based call routing.
- Professional voiceover.
Call Center
- Advanced Call Reporting
- Live Calls Wallboard
- Live Call Coaching New!
- Queues Log In / Log Out
- Queue Position Announcement
- Queue Call Back Request
- After-call Wrap-up Time
- Extension Status Monitoring
- CRM/Helpdesk Integrations
| Call Rates in United States of America | Essential | Unlimited | Call Center |
| Landline | Free | Free | Free |
| Mobile | Free | Free | Free |
| Detailed Pricing | Essential | Unlimited | Call Center |
| Price for inbound calls & internal calls (toll-free excluded) | Free | Free | Free |
| Local phone number included in the account | 1 | 1 | 1 |
| Price for additional phone numbers | From $5/month | From $5/month | From $5/month |
| Minimum number of users | 4 users | 2 users | 2 users |
| Storage for recordings | None | 42 hours per user | 420 hours per user |
| 7 Years Retention Policy | From $3/user/month | From $3/user/month | From $3/user/month |
| Automation | Essential | Unlimited | Call Center |
Time-based Call Routing | |||
Auto-Attendant | |||
Voice Menu | |||
Ring Strategy | |||
Group Timeout Action | |||
Call Forward to Mobile | |||
Automated Caller ID | |||
Call-ID Number-name | |||
International User Localization | |||
Missed Call Email Notification | |||
Voicemail-to-Email | |||
User Offline Notification | |||
Call Backup | |||
Professional Voiceover | |||
Callback Widget | |||
Queue Callback | |||
Queue Position Announcement |
| Productivity | Essential | Unlimited | Call Center |
Smart Call Transfer | |||
Parallel Calls | |||
Call Notes | |||
Call Tags | |||
Call Waiting | |||
DND (Do-not-disturb) | |||
Custom Call ID | |||
Click-to-Call | |||
Speed Dial | |||
Individual Voicemail | |||
Desktop Notification | |||
Ring on Announcement | |||
Ring on Speaker | |||
Wrap-up Time | |||
SMS Tool | Add-on | Add-on | Add-on |
| Collaboration | Essential | Unlimited | Call Center |
Call Group | |||
Call Pick Up | |||
Group Voicemail Box | |||
Shared Contacts | |||
Distinctive Ringtones | |||
Call Conferencing Room | |||
Call Blocking |
| Monitoring & Management | Essential | Unlimited | Call Center |
Team Status | |||
Advanced Call Logs | |||
Extension Usage | |||
Peak Time | |||
Call Stats | |||
Call Tracking | |||
Online User Management | |||
Daily/Weekly Email Report | |||
Call Barring | |||
Top Callers Reporting | |||
Missed Call SMS Automation | |||
Help Center Access | |||
Phone, Email & Live Chat Support | |||
Onboarding & Training | |||
Missed Call Follow Up Reporting | |||
Automated Call Recording | |||
Live Call Wallboard | |||
Live Call Listening (Coaching) | |||
Live Call Whispering (Coaching) | |||
Live Call Barging (Coaching) |
| Integrations | Essential | Unlimited | Call Center |
| Google Contacts | |||
| HubSpot | |||
| Salesforce | |||
| Zoho CRM | |||
| Pipedrive | |||
| Zendesk Support | |||
| Zendesk Sell | |||
| Intercom | |||
| Zapier | |||
| ActiveCampaign |
Enterprise
- Mix & Match Subscriptions
- Unlimited Calls*
- Multi-Site Solution
- Custom Reporting
- API Developer Support
- See More
Get a tailor-made plan based on your needs.
| Landline | Custom |
| Mobile | Custom |
| Price for inbound calls & internal calls (toll-free excluded) | Free |
| Local phone number included in the account | 1 |
| Price for additional phone numbers | From $10/mo. |
| Minimum number of users | 4 users |
| Storage for recordings | 42 hours per account |
Time-based Call Routing (Opening/Closing Hours) | |
Multiple Auto-Attendant with Custom Greeting Messages | |
Multiple Voice Menu | |
Multiple Ring Strategy | |
Multiple Group Timeout Action | |
Call Forward to Mobile | |
Automated Caller ID | |
Call-ID Number-name | |
International User Localization | |
Missed Call Email Notification | |
Voicemail-to-Email | |
User Offline Notification | |
Call Backup | |
Callback Widget | |
Professional Voiceover | Add-on |
Smart Call Transfer | |
Parallel Calls | |
Call Notes | |
Call Tags | |
Call Waiting | |
DND (Do-not-disturb) | |
Custom Call ID | |
Click-to-Call | |
Speed Dial | |
Individual Voicemail | |
Wrap-up Time | |
Desktop Notification | |
Ring on Announcement | |
Ring on Speaker | |
SMS Tool | Add-on |
Call Group | |
Call Pick Up | |
Group Voicemail Box | |
Shared Contacts | |
Distinctive Ringtones | |
Call Conferencing Room | |
Call Blocking | |
Queue Callback |
Team Status | |
Advanced Call Logs | |
Extension Usage | |
Peak Time | |
Call Stats | |
Call Tracking | |
Online User Management | |
Daily/Weekly Email Report | |
Call Barring | |
Agent Reporting | |
Help Center Access | |
Phone, Email & Live Chat Support | |
Onboarding & Training | |
Live Call Wallboard | Custom |
Live Call Monitoring | Custom |
| Google Contacts | Custom |
| HubSpot | Custom |
| Salesforce | Custom |
| Zoho CRM | Custom |
| Pipedrive | Custom |
| Zendesk Support | Custom |
| Zendesk Sell | Custom |
| Intercom | Custom |
| Zapier | Custom |
| ActiveCampaign | Custom |
Have questions on our pricing?
A user is anyone that will be using the system: an agent, supervisor or administrator. When creating a user, you can choose to associate this new user with an extension or not.
No, but if you have a particular requirement, we recommend speaking with one of our account managers to find the best solution for your needs.
Yes! You are free to switch plans, add and remove users, upgrade or downgrade, at any time.
In most cases, yes! If you own a phone number with your current provider, you can port it over to your NUACOM Account. Also, we can set up a call divert from your existing provider to ensure there will be no downtime during the switch. For more information on the porting process, timeframe and charges, please contact us.
Yes! You can configure your credentials on up to 3 separate devices: desktop app, mobile app and IP phone. When you receive an incoming call, all devices connected with your credentials will ring simultaneously.
We offer a 30-day rolling contract basis for all of our standard prices. If you are interested in an annual contract, please contact our Sales Team on live chat.
Yes, all the prices and call rates are excluding taxes.
