Your Best Choice in Ireland for Reliable, Affordable, and Customer-Centric Phone Solutions!

Your Best Choice in Ireland for Reliable, Affordable, and Customer-Centric Phone Solutions!
Partner Program 0818 111 111

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Detailed Business Phone Pricing

Feature
Price for inbound calls & internal calls (toll-free excluded) Free Free Free
Available in selected countries only, please contact us for more details. 1 per account 1 per user 1 per user
Price for additional phone numbers From $5 /month From $5 /month From $5 /month
Minimum number of users 4 users 2 users 2 users
Call Recording None 6 months 6 months
Every plan includes a 1-year data retention policy. Need more time? Extend your retention to three years for $1, seven years for $3 and ten years for $5. Prices per user per month. Contact our sales team for details. Up to $5/user/month Up to $5/user/month Up to $5/user/month
With a supported FAX number, you can send and receive FAX from user portal or email. $15 $15 $15
NUACOM AI $9 $9 $9

Automation

Automate call flows using flexible business hours and custom holiday schedules to route inbound calls to specific departments or extensions.Chat Now Included Included Included
Automatic Public Holidays Message Included Included Included
Automatically greet and transfer callers to an extension without an operator or receptionist.Chat Now Included Included Included
Use the Interactive Voice Response (IVR) to design your call flows, set custom greetings, voice menu options, and more.Chat Now Included Included Included
Select a group and choose one of the six settings to distribute calls: Ring All, Least Recent, Fewest Calls, Random, Round Robin Memory and Linear.Chat Now Included Included Included
When a caller does not select an option from the voice menu, they will hear an automated message and join the waiting queue.Chat Now Included Included Included
During closing hours, choose to forward callers to the duty manager’s mobile or a separate office in a different time-zone.Chat Now Included Included Included
Our system automatically selects the correct caller ID from your list of geographic numbers to match the country you are calling.Chat Now Included Included Included
View the name of each caller, their number, organisation and more before the call connects.Chat Now Included Included Included
Assign a local area code to a user operating within the region.Chat Now Included Included Included
Receive automated email notifications for every missed call.Chat Now Included Included Included
Send a voicemail as an audio file to an email address. The recipient can download the file and play it on their smartphone or PC.Chat Now Included Included Included
During working hours, whenever an extension goes offline for more than 5 minutes, managers will receive a notification.Chat Now Included Included Included
During a power outage, our system will automatically divert all incoming calls to another location or mobile number to ensure business continuity.Chat Now Included Included Included
Give your website visitors the option to request a call with one of your team members in less than 15 seconds.Chat Now Included Included Included
Notify the caller of their position in the queue.Chat Now - - Included
The agents can login and logout themselves from in specific call queues. The manager also can login logout agents remotely. Chat Now Included Included Included
Auto dialer software is designed to dial phone numbers automatically for outbound calls, eliminating the need for call center agents or other users to dial the numbers manually. This feature saves time and effort, making the process more efficient. Chat Now - - Included
Feature Test test tee
Automate call flows using flexible business hours and custom holiday schedules to route inbound calls to specific departments or extensions.Chat Now Included Included Included
Automatic Public Holidays Message Included Included Included
Automatically greet and transfer callers to an extension without an operator or receptionist.Chat Now Included Included Included
Use the Interactive Voice Response (IVR) to design your call flows, set custom greetings, voice menu options, and more.Chat Now Included Included Included
Select a group and choose one of the six settings to distribute calls: Ring All, Least Recent, Fewest Calls, Random, Round Robin Memory and Linear.Chat Now Included Included Included
When a caller does not select an option from the voice menu, they will hear an automated message and join the waiting queue.Chat Now Included Included Included
During closing hours, choose to forward callers to the duty manager’s mobile or a separate office in a different time-zone.Chat Now Included Included Included
Our system automatically selects the correct caller ID from your list of geographic numbers to match the country you are calling.Chat Now Included Included Included
View the name of each caller, their number, organisation and more before the call connects.Chat Now Included Included Included
Assign a local area code to a user operating within the region.Chat Now Included Included Included
Receive automated email notifications for every missed call.Chat Now Included Included Included
Send a voicemail as an audio file to an email address. The recipient can download the file and play it on their smartphone or PC.Chat Now Included Included Included
During working hours, whenever an extension goes offline for more than 5 minutes, managers will receive a notification.Chat Now Included Included Included
During a power outage, our system will automatically divert all incoming calls to another location or mobile number to ensure business continuity.Chat Now Included Included Included
Give your website visitors the option to request a call with one of your team members in less than 15 seconds.Chat Now Included Included Included
Notify the caller of their position in the queue.Chat Now - - Included
The agents can login and logout themselves from in specific call queues. The manager also can login logout agents remotely. Chat Now Included Included Included
Auto dialer software is designed to dial phone numbers automatically for outbound calls, eliminating the need for call center agents or other users to dial the numbers manually. This feature saves time and effort, making the process more efficient. Chat Now - - Included

AI Add-on!

Feature
NUACOM’s AI-Powered Call Summary provides concise, accurate overviews of conversations, highlighting key points without lengthy transcripts. Chat Now Included Included Included
Transform your spoken conversations into precise, speaker-identified text. Gain accurate records and invaluable insights into customer calls, quickly pinpointing key discussion points. Chat Now Included Included Included
The Call Emotion Indicator uses AI to detect caller emotions through voice analysis, helping businesses enhance responses and agent training. Chat Now Included Included Included
Key Point Recognition automatically identifies crucial discussion points to boost productivity and rapid decision-making by ensuring no key detail is missed. Chat Now Included Included Included
Gain instant clarity on your next steps. Our AI automatically extracts tasks directly from your calls, highlighting every post-call activity, from review to follow-up. Chat Now Included Included Included
With the AI Talk Time Indicator, gain insights into who dominates the conversation, ensuring balanced and effective communication on every call.Chat Now Included Included Included

Productivity

Feature
Transfer all internal or external calls to a single agent or an entire department. Chat Now Included Included Included
Place your call on hold while simultaneously taking another call. Chat Now Included Included Included
Add notes to every call, during or after your conversation, to save important negotiation details. Chat Now Included Included Included
Use our tags to classify your calls by type and easily identify them in your call log. Chat Now Included Included Included
Receive notifications for incoming calls while engaging with another caller. Chat Now Included Included Included
Activate the “Do-Not-Disturb” setting in your User Portal to reroute calls to your voicemail or the next available team member. Chat Now Included Included Included
Automatically match your caller ID to the outbound call’s destination country so your international clients receive a local phone call. Chat Now Included Included Included
In a single click, your sales team can reduce misdialing and start making 8x more calls a day. Chat Now Included Included Included
In your User Portal, you can assign short codes to each team member’s number to set them on speed dial. Chat Now Included Included Included
View each voicemail’s mailbox number, time and date, mailbox type, the name of the caller and listen to the recorded message. Chat Now Included Included Included
Receive incoming call alerts on your desktop and quickly connect to callers by simply clicking on the pop-up notification. Chat Now Included Included Included
Allow your callers to listen to an announcement, on-hold music, or a greeting message while their call simultaneously rings for an agent to answer. Chat Now Included Included Included
Allow incoming calls to ring on speaker, rather than the headsets, when your team members are away from their desks. Chat Now Included Included Included
Receive incoming call alerts on your desktop and quickly connect to callers by simply clicking on the pop-up notification. Chat Now Included Included Included
Use the Chrome extension to perform click-2-call from any webpage where there is a phone number. Chat Now Included Included Included
Extension Status Monitoring Included Included Included
Set a designated amount of time between calls so your agents can properly work on resolving each caller’s inquiries. You can also optimise your SOP and track each agent’s activities.Chat Now - - Included
With Softphone Announcements, your calling agents can play a pre-recorded message from the Nuacom Softphone app, during a call, without leaving or transferring the customer to another call.Chat Now - - Included
A secure way to collect payments over the phone! Secure IVR payment solutions to organisations, increasing convenience and payment options.Chat Now Optional Extra Optional Extra Optional Extra

SMS Tools

Feature
A unified workspace to meet buyers on the world's #1 messaging app, driving faster response times and better sales. Optional Extra Optional Extra Optional Extra
Send a scheduled text message to your clients and use your business name as a sender name. Purchase of SMS credit is required for sending.Chat Now Included Included Included
A number capable of receiving SMS required for receiving SMS. Purchase of SMS credit is required for sending.Chat Now Included Included Included

Collaboration

Feature
Create call groups to ensure all incoming calls ring multiple agents at the same time.Chat Now Included Included Included
When you receive an incoming call, dial 9 and quickly connect to the caller on your extension.Chat Now Included Included Included
When you receive an incoming call, dial 9 and quickly connect to the caller on your extension.Chat Now Included Included Included
When a contact is saved in your User Portal, every team member can access, update and use the shared phonebook to call the new contact.Chat Now Included Included Included
Set custom ringtones for internal and external calls so you can easily differentiate between a staff member and client’s calls.Chat Now Included Included Included
Provide your clients with a security code, unique number, or free access to your customisable Call Conference Room.Chat Now Included Included Included
Block unwanted inbound calls, such as solicitors and scammers, so your agents can stay focused on serving valuable callers.Chat Now Included Included Included

Monitoring & Management

Feature
Quick access to your entire team’s extension status on our Desktop, Mobile or Softphone apps.Chat Now Included Included Included
Filter call logs per extension, business number, team, type of call, contact number and more.Chat Now Included Included Included
Assign a two-digit extension number to each team member then track performances by reviewing the usage on each extension.Chat Now Included Included Included
Discover the peak times of your incoming calls to ensure agents are available during those times.Chat Now Included Included Included
View Key Performance Indicators (KPIs) and statistics like missed call rate, call queues, call volume, wait time and more.Chat Now Included Included Included
Track each agent’s outbound call ratio and the performance of your call center.Chat Now Included Included Included
Manage your entire phone system online through the User Portal.Chat Now Included Included Included
Receive scheduled email reports on the stats of your team, phone system, call ratio and more.Chat Now Included Included Included
Restrict certain types of outbound calls, like scammers and costly international numbers.Chat Now Included Included Included
Identify the most frequent callers, their needs and any friction in the delivery of your products and services. Use call data efficiently to optimize customer experience and reduce the number of support calls greatly.Chat Now Included Included Included
Automatically send text messages to missed calls. Don't let your prospects and clients go away when your team isn't available. Re-engage with them automatically.Chat Now Included Included Included
Establish a Help Center for callers to find the answers they need about your product and/or service.Chat Now Included Included Included
Combine your communication channels to provide faster service, better customer support and more.Chat Now Included Included Included
Access a training session to learn how to use the User Portal and customize your new system.Chat Now Included Included Included
A smart reporting tool that identifies all missed calls that have not yet been contacted. Keep track and re-engage with them, easily.Chat Now - Included Included
Record all your inbound and outbound calls, automatically. You have the option to pause and resume at anytime during your conversations.Chat Now - Included Included
Full visibility of each agent's status, real-time call stats, and your most productive agents.Chat Now - - Included
Managers can dial a custom code and listen to live calls to monitor each team member's quality of service.Chat Now - - Included
Managers can whisper valuable information to agents during a live call. Perfect for traninig and customer service optimisation.Chat Now - - Included
Managers have the ability to join in to live calls. It can be used to resolve complex queries and optimise the resolution time.Chat Now - - Included

Admin & Security

Feature
By utilising corporate credentials, users can easily log in to the platform without the need for IT assistance in password recovery. Additionally, this central authentication point provides a secure way to access services from any device, resulting in reduced IT costs.Chat Now - Included Included

Integrations

Feature
Google Contacts Included Included Included
HubSpot - Included Included
GoHighLevel - - Included
Salesforce - - Included
Zoho CRM - - Included
Pipedrive - - Included
Zendesk Support - - Included
Zendesk Sell - - Included
Intercom - - Included
Zapier - - Included
ActiveCampaign - - Included
Gong - - Included
Keap - - Included
Bullhorn - - Included
OnePageCRM - - Included
Autotask - - Included
Feature Test test tee
Automate call flows using flexible business hours and custom holiday schedules to route inbound calls to specific departments or extensions.Chat Now Included Included Included
Automatic Public Holidays Message Included Included Included
Automatically greet and transfer callers to an extension without an operator or receptionist.Chat Now Included Included Included
Use the Interactive Voice Response (IVR) to design your call flows, set custom greetings, voice menu options, and more.Chat Now Included Included Included
Select a group and choose one of the six settings to distribute calls: Ring All, Least Recent, Fewest Calls, Random, Round Robin Memory and Linear.Chat Now Included Included Included
When a caller does not select an option from the voice menu, they will hear an automated message and join the waiting queue.Chat Now Included Included Included
During closing hours, choose to forward callers to the duty manager’s mobile or a separate office in a different time-zone.Chat Now Included Included Included
Our system automatically selects the correct caller ID from your list of geographic numbers to match the country you are calling.Chat Now Included Included Included
View the name of each caller, their number, organisation and more before the call connects.Chat Now Included Included Included
Assign a local area code to a user operating within the region.Chat Now Included Included Included
Receive automated email notifications for every missed call.Chat Now Included Included Included
Send a voicemail as an audio file to an email address. The recipient can download the file and play it on their smartphone or PC.Chat Now Included Included Included
During working hours, whenever an extension goes offline for more than 5 minutes, managers will receive a notification.Chat Now Included Included Included
During a power outage, our system will automatically divert all incoming calls to another location or mobile number to ensure business continuity.Chat Now Included Included Included
Give your website visitors the option to request a call with one of your team members in less than 15 seconds.Chat Now Included Included Included
Notify the caller of their position in the queue.Chat Now - - Included
The agents can login and logout themselves from in specific call queues. The manager also can login logout agents remotely. Chat Now Included Included Included
Auto dialer software is designed to dial phone numbers automatically for outbound calls, eliminating the need for call center agents or other users to dial the numbers manually. This feature saves time and effort, making the process more efficient. Chat Now - - Included
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