Freshdesk is a leading customer support platform that enables businesses to manage customer inquiries in a single, centralized location. By integrating Nuacom phone system with Freshdesk using Zapier, you can further streamline your customer support processes.
With this integration, you can log inbound and outbound calls as events under the contact details in Freshdesk. This ensures centralized communications and easy access to all conversation details, including call recording and note-taking options. Additionally, the click-to-call feature available directly from the Freshdesk interface saves your team time and eliminates the potential for misdialing.