For Inbound Calls:

Have a visual of all your live inbound calls in front of you. You can divide them by department, team, location, expertise
or for the whole organization. With this data, you can see:

  • Agent Status,
  • All your Waiting Calls in the virtual queue,
  • Duration of your callers in the virtual queue,
  • All your Connected Calls,
  • Duration of your connected calls,
  • All your Abandoned Calls,
  • All your Completed Calls,
  • And average Talk Time.

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For Outbound Calls:

All your live outbound calls in front of you. As in the Inbound Live Calls, for Outbound, you can also choose which group
you wish to have visibility to check:

  • Agent Status,
  • All your Connected Calls,
  • Duration of your connected calls,
  • All your Completed Calls,
  • Total Talk Time,
  • And average Talk Time.

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Agent Status

With NUACOM Live Call Wallboard, you can see the status of your agents per group, such as:

  • Who is Online,
  • Who is Offline,
  • Who is Receiving a call (Ringing),
  • Who is on a call.

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Request a quote or demo, today: