Customer service teams have many organizational responsibilities. Most companies offer support through email, live chat, and phone calls. Unfortunately, phone support is considered a premium service by many providers and...
To determine the best VoIP provider for your business, you should strategically compare the price of each plan, the quality of service, and the differences between their systems. However, this...
Sales teams can encounter many challenges throughout the workday. Reps will not pursue an indecisive lead or prospect if they lack the right system features. As a result, managers need to...
Communication Channels Communication channels support and influence every step of the buyer’s journey. Above all, they provide critical connections between sales reps and potential clients. But what are they? Communication...
Zendesk Support converts incoming support requests from multiple communication channels into ‘tickets’. This provides a single contact point between team members, new leads and existing customers. What is Zendesk Support?...