CISCO 7861 IP Phones

Improved collaboration experiences

Get simple, highly secure, and cost-effective voice communications for small to large businesses with the Cisco IP Phone 7861. The 7861 is an ideal endpoint to meet the active communications needs of managers and administrative staff.

Features and capabilities

  • Sixteen line and programmable keys offer quick access to features and staff
  • High-resolution, graphical, grayscale display for easier viewing
  • Dedicated fixed keys for more efficient communications
  • Built-in speakerphone enables hands-free communication
  • Wideband audio enhances clarity when using a handset, speaker or a headset

View datasheet in PDF format

VoIP Phone Cisco 7861

Phone overview

A 16-line endpoint with programmable line and feature keys for administrative staff, managers, contact centre agents and supervisors who require active voice communications support. It comes with a paper label insert that you can locally print to customize its line and feature key labels. The 7861 includes an IEEE 10/100 integrated switch. It comes in both charcoal and white colour.


  • Affordable voice communications solution with cost-effective, feature-rich models that can be deployed on third-party hosted call-control infrastructures
  • Superior audio experience on select models with full wideband audio support (handset, headset, and speaker) for crystal-clear audio performance
  • Energy efficiency and eco-friendliness with low power consumption and recyclable plastics in the hardware design; Cisco EnergyWise technology over the network delivers energy savings in off-hours
  • Ease of use with backlit displays to enhance viewing and navigation, headset and speakerphone support on most models for added flexibility, and ergonomically rounded keys for a superior tactile experience.

Brief specifications

Attribute Specification
Screen 384 x 106 pixel (3.28 in. / 83.3 mm)
Ethernet switch 10/100
Programmable line keys 16
Full duplex speakerphone Yes (wideband)
Wideband audio Standard
PoE class 1
Replaceable bezel Silver as an option

Hardware features

Features Benefits

Ergonomic design

●  The phone offers an easy-to-use interface and provides a traditional telephony-like user experience.

Graphical display

●  White backlit, greyscale, 3.5” 396×162 pixel-based display on the IP Phone 7861.
●  Provide scrollable access to calling features and text-based XML applications.


●  The handset is a standard wideband-capable audio handset (connects through an RJ-9 port) for the IP Phone 7861.
●  The default handset is a standard narrowband-capable audio handset (connects through an RJ-9 port), and wideband on the handset is available with the purchase of an additional wideband handset.
●  The handset is hearing aid-compatible (HAC) and meets Federal Communications Commission (FCC) loudness requirements for the Americans with Disabilities Act (ADA). You can achieve Section 508 loudness requirements by using industry-standard inline handset amplifiers such as Walker Equipment W-10 or CE-100 amplifiers. The dial pad is also ADA-compliant.


●  The analog headset jack is a standard wideband-capable RJ-9 audio port for the IP Phone 7861.

Backlit Indicator

●  The phone supports backlit indicators for the audio path keys (handset, headset and speakerphone), select key, line keys, and message waiting.

Volume control

●  A volume-control toggle provides easy decibel-level adjustments of the handset, monitor speaker, and ringer.

Full duplex speakerphone

●  Full-duplex speakerphone allows gives you flexibility in placing and receiving calls. For added security, the audible dual tone multifrequency (DTMF) tones are masked when the speakerphone mode is used.


●  The IP Phone 7861 includes a default black bezel (replaceable), and an optional silver bezel is also available separately.

Dual-position foot stand

●  The display is easy to view and the buttons and keys are easy to use. The two-position foot stand supports viewing angles of 30 degrees and 45 degrees; you can remove the foot stand for wall mounting, with mounting holes located on the base of the phone.


●  The phone can be installed on a wall using the optional wall-mount kit (available separately).

Electronic hook switch

●  The hookswitch can be controlled electronically with a third party headset connected to the auxiliary port for the IP Phone 7861.


●  The phone has the following keys
●   Line keys
●   Soft-keys
●   Two-way navigation and select keys
●   Hold/Resume, Transfer and Conference keys
●   Messaging, Service and Directory keys
●   Standard keypads
●   Volume control toggle key

Ethernet cables

The IP Phone 7861
●   Category 3/5/5e/6 for 10-Mbps cables with 4 pairs
●   Category 5/5e/6 for 100-Mbps cables with 4 pairs

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